Masipack Aftersales Support
Masipack North America is proud to serve our customers in the United States and throughout North America and the Caribbean. Not only will we walk you through the sales process to ensure you have the best solution for your product, but we are here to support you throughout the life of your equipment. Proper maintenance and support will increase the efficiency of your packaging machines and will protect this important investment for your business.
Masipack Parts Department
Our parts department, located in Orlando, FL, will gladly help you with any parts your equipment may need. We will communicate with you to ensure that parts ordered will match your specific machines and be the proper fit. Please contact us at parts@masipack.com for any parts inquiries.
- Large parts inventory in our Orlando, FL warehouse
- Order confirmation before billing and shipment
- Same day shipping for parts in inventory if ordered by 3:00pm EST
- Overnight shipping available
Masipack Technical Department
Our technical department, also located in Orlando, FL, is here to help you and your team run and maintain your investment. We understand your equipment is essential to your day-to-day business and ultimately your future. Please contact us at support@masipack.com for any technical requests.
- Over the phone, Skype, and FaceTime availability for technical questions
- In-house, trained technicians available to travel to your facility as necessary
- Hands-on training for your technical team at our Orlando, FL facility before installation
